Shipping policy

At Biaptive, we are committed to delivering your order as quickly and safely as possible. Every order is carefully processed to ensure your products arrive in excellent condition.

Order Processing

• Orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• Italy: 5–10 Business Days
• Europe: 7–15 Business Days
• International: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping charges are calculated during checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. Biaptive cannot be held responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at support@biaptive.com, and we will gladly assist you.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and include photographs of both the package and the product so we can resolve the issue promptly